Following Major Crisis and Failure Stories, the attention and focus of Key Stakeholders has shifted more prominently towards Resilience. Experiences such as high profile outages and major service disruptions caused dramatic impacts on both consumers and providers, in many cases resulting in mistrust in Major Players and their capabilities in Resilience, loss of bulk customer groups and market share, hard to regain Reputational and Financial losses.

On top of rising media, political and regulatory attention on incidents and crisis, the business context is changing rapidly. Financial Service Industry and the Service Providers involved are also in radar screen; the reason being that if the Financial Services Industry works well in an eco-system, then it creates growth, prosperity and a peace of mind for hundreds of millions of people.

It’s quite easy to see why resilience is such a challenge. It faces a complex set of internal pressures and dependencies, such as legacy, technology, landscape, cost and resource pressure, as well as a growing set of external stress such as technical innovations, changing customer and other stakeholder expectations, increased risks and threats and broader operations eco-system.